POLICIES
WARRANTY INFORMATION
All of the parts available on Partwise.com--new and rebuilt--come with a 1-year warranty against defects. If at any time during the warranty period the product is found to be faulty or stops working properly, please notify us and we will send you a replacement. The replacement part will be covered until the warranty period for the original part ends, or for 90 days, whichever is longer. The 1-year warranty period starts from the day the order is placed.
PLEASE NOTE: The 1-year exchange warranty does not cover damage due to incorrect installation or misuse of the part. For parts that were damaged in transit, please see our RETURNS section below.
TAX
A sales tax of 7% will be assessed on orders to customers located in Indiana.
SHIPPING POLICIES
Carriers
All orders will either ship with UPS, FedEx, or US Mail. Not all carriers are available in every delivery location. You will be able to select from a list of valid shipping options during the checkout process for your order, including expedited shipping options when available.
Delivery Locations
We are only able to ship to valid addresses within the United States (including Alaska and Hawaii). We currently cannot ship to any territories or other countries outside the US.
Local Pickup
All orders must be shipped from one of our affiliated warehouses: no local pickup options are available.
Shipping Locations
We ship from various locations around the country, and will ship from the closest facility to your shipping address to ensure the fastest shipping time. If you are purchasing multiple items, we will first try to ship everything from a single location at the same time. If this is not possible, you will receive multiple tracking numbers and your order will arrive in separate packages.
Most orders are able to be delivered within 1-2 business days.
Cut-off Times
Orders placed before 3:00PM (your local time) will ship the same day. Any orders placed after that time will be shipped the following business day.
NOTE:Business days are Monday through Friday and do not include weekends or holidays.
RETURNS
There are many reasons that make ordering auto parts online more difficult than most things: vehicle compatibility, misdiagnosed car troubles, product terminology, etc. That is why we try to make returns as hassle-free as possible. The table below details the common scenarios for returns and our policy for the situation.
| Scenario | Our Policy |
|---|---|
| The item is defective or is missing components | The customer should return the defective item to Partwise, and a replacement will be sent to the customer. |
| The item arrives damaged. | The customer should notify Partwise within 30 days of delivery. Keep the item and all the original packing materials. Partwise will follow a claim with the carrier and reach out to the customer for further instructions. Partwise will send a replacement to the customer. |
| The customer orders the wrong part by mistake. | If the item is still in its original condition and in the original manufacturer’s packaging, the customer can return the item and Partwise will exchange it for the correct part. (May require a refund or additional charges based on price difference.) |
| The ordered part does not fix the customer’s vehicle. | If the item that was ordered did not fix the issue in the car, but the supplied part is not defective, the part is not eligible for an exchange or a refund. (NOTE: This policy is to prevent customers or mechanics from purchasing multiple new parts in order to diagnose the problem with a vehicle. This process is costly to both the customer and to us.) |
| The customer orders parts, but finds them cheaper somewhere else or no longer needs the part. | If the item is still in its original condition and in the original manufacturer’s packaging, the customer can return the item for a refund, less a 15% restocking fee. |
| Partwise offers an exchange, but the customer wants a refund instead. | Partwise will issue a refund for the item, less a 15% restocking fee |
| The customer returned an item for an exchange, but no replacement is available. | Partwise will issue a full refund for the item. |
| The website states proper fitment, but the part does not fit the vehicle. | We will provide an even exchange for the correct part, or provide a refund if no replacement is available. We will review our fitment data and correct any errors. |
| The customer is returning a core. | The core should be drained of any fluids and wrapped to prevent any leaks. Use the original manufacturer’s box that the new part came in. Include customer name and order number in the box. Ship the core to Partwise within 30 days of the order date to receive a refund of the core deposit. |
Return Shipping
Customers are responsible for the shipping cost for any items that need to be returned to us. To facilitate the processing of your return, please provide the original packing slip and write the reason for the return and include it in the package. If you do not have the packing slip, please provide some documentation inside the package that includes your name, the order number, and the reason you are returning the item.
Returns should be addressed to:
PARTWISE RETURNS
408 N Meridian St.
Eaton, IN 47338
Items damaged in Shipping
Please send an email to support@partwise.com within 30 days if an item arrives damaged so that we may file a claim with the carrier. Please keep all damaged items and the original packing materials.Some carriers require specific photos in order to file a damage claim. In this case, we will reach out to you with further instructions on how to provide the required images.
SECURITY POLICY
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
